Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name and email address (provided during account registration)
• Profile information such as job title, career goals, and skills
• Employment history and resume details you choose to upload
• Journal entries and career notes you create

1.2 Usage Information

• Log data including IP address, browser type, and pages visited
• Device information such as operating system and screen resolution
• Feature usage patterns and interaction data

1.3 AI Interaction Data

• Conversations with our AI career coaching feature
• AI-generated content and your feedback on it
• Prompts and queries submitted to AI tools

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve Trellis services
• Personalize your experience and career recommendations
• Generate AI-powered career coaching and resume suggestions
• Communicate with you about updates, features, and support
• Analyze usage patterns to improve our platform
• Protect against fraud, abuse, and security threats

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform (hosting, analytics, AI processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain types of processing, including AI processing
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at support@mytrellis.app.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of Trellis.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes. When you delete your account, we will remove or anonymize your personal information unless legal obligations require retention.

8. Children's Privacy

Trellis is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.